Case Study: Streamlining Ferry Sales – How Travel Counsellors Leveraged Direct Ferries’ Travel Agent Portal
Travel Counsellors is a top homeworking travel company, with a presence in the UK, Ireland, South Africa, the UAE, Belgium, and the Netherlands. Their dedicated travel advisors provide a highly personalized service, crafting tailor-made trips for each customer. As more clients began requesting ferry tickets as part of their holiday packages, Travel Counsellors sought a reliable ferry partner to allow their advisors to include ferry bookings seamlessly.
The Challenge
Travel Counsellors was seeking a ferry ticket booking partner with access to a global ferry network, allowing its 2,000 travel agents to book ferry tickets via a dedicated online portal.
The Solution
Direct Ferries’ travel agent booking portal enables Travel Counsellors travel advisors to easily book and manage ferry crossings. Payment for each booking can be made by credit card or via monthly invoicing.
Key features of the solution include:
Ø Individual access to the portal through sub-user management
Ø Full reporting capabilities for head office across all travel agents
Ø Commission earned per booking
Ø Ability to compare and book tickets for over 4,000 ferry routes and 300 ferry operators
““Ferries offer a fantastic way to travel—whether you’re heading to a destination or enjoying a day trip to explore an island. From the very beginning of our partnership, Direct Ferries has been incredibly supportive, helping us get off to a strong start in this new venture.””
Results
Travel advisors can now conveniently book ferry tickets for their clients and manage reservations through the agent booking portal. Travel Counsellors' head office also has complete visibility into all advisor bookings, organized by market segment.